To start off chapter 10 I decided to take the emotional intelligence quiz. I received a 14 out of 20 on the quiz, which was quite a bit worse than I had expected to receive initially. I usually find that I am able to read other’s moods fairly easily and is why this score came as somewhat of a surprise to me. I believe that the test is fairly credible, but it seems as if the individuals who organized the material for the test tried to purposefully throw some of the test takers off by including several emotions that looked so similar, many individuals would not be able to tell that they were different emotions based solely on the very small differences.

Throughout the test, there were several emotions that stood out compared to the rest which were outlined in the test. Two of the emotions that stood out the most for me were disgust and happiness. However, as I had stated previously there were quite a few pictures that were almost identical which made identifying the emotion they were representing very difficult. These photos were mainly comprised of emotions of affection.

I can use the information I received from this test almost every day whilst I am working. Whilst at work, I converse with numerous customers and being able read someone’s body language and facial expression to gauge what type of mood they are in is crucial. Taking this test has further solidified my ability to read facial expressions and accurately assess what emotions a person, or people are experiencing at a given time.